Refund policy
We want you to love every step you take in Josef Seibel. If something’s not quite right, we’ve made returns and exchanges simple.
Return Window
We accept returns within 60 days of the purchase date.
Condition
Items must be unworn, in resalable condition, and returned with the original packaging to be eligible for a refund.
Inspection
All returned items are subject to inspection. Inspections are typically completed within 5 business days of receipt.
Return & Exchange Process
Returns
To start a return, visit our Returns Center and follow the prompts. We’ll guide you through the steps.
Exchanges
Exchanges are welcome, subject to item availability. If your requested exchange isn’t available, we’ll issue a refund to your original payment method.
Refunds
Processing Time
Returns are processed within 7–10 business days from the date your return shipment is received by our warehouse.
Refund Method
Approved refunds will be issued to the original credit card used at the time of purchase. Please allow 5–7 business days after processing for the refund to appear on your statement.
Shipping Fees
Free Shipping
We offer a free pre-paid shipping label for all exchanges and for returns due to defective items.
Return Shipping Fee
For all other returns, we provide a flat-rate $8 return shipping label. This amount will be deducted from your refund.
Price Adjustments
If an item you purchased goes on sale within 14 calendar days of your original order, we’re happy to honor the lower price. Just email us at hello@josefseibelusa.com to request a price adjustment.
Customer Service
Contact: hello@josefseibelusa.com
Hours: Monday–Friday, 8:00 AM – 5:00 PM PST
Weekend & Holidays: Closed
Response Time: Please allow up to 3 business days for a reply.
Frequently Asked Questions
What if I wore the product once?
We only accept returns for unworn items to ensure every pair meets our quality standards.
Can I return a sale item?
Yes, sale items may be returned as long as they meet the return criteria.
How do I start an exchange?
Visit our Returns Portal and follow the instructions. If your requested item is unavailable, we’ll issue a refund.
What if my item is defective?
If you're returning a defective item, use the free pre-paid shipping label provided. We’ll make it right.
How long does the return inspection take?
Typically within 5 business days of receiving your return.
How do I request a price adjustment?
Just email us at hello@josefseibelusa.com within 14 days of your original purchase.
We appreciate your support and are always here to help make things right.